Privacy Policy
Privacy Policy – Toys Forest
This Privacy Policy explains how Toys Forest Ltd. (“Toys Forest”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.toysforest.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purpose of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, Toys Forest Ltd. (Company No: 15552971), registered office: 71-75 Shelton Street, Henley Road, London, WC2H 9JQ, United Kingdom, is the data controller responsible for your personal data.
If you have questions about this Privacy Policy, please contact us at:
Email: info@toysforest.com
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1. Information We Collect
We collect the following categories of personal information:
• Contact details: name, address, phone number, email address.
• Order details: payment confirmation, shipping information.
• Account details: username, password (if applicable).
• Customer service: messages or inquiries you send to us.
• Browsing data: items viewed, added to cart, wishlist.
• Cookies and tracking data: IP address, browser type, device data (see Cookie Policy below).
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2. How We Use Your Information
We use your information to:
• Process and fulfill your orders.
• Provide customer support.
• Send order confirmations, updates, and related notifications.
• Improve our services and personalise your experience.
• Send marketing and promotional communications (if you opt-in).
• Prevent fraud and maintain site security.
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3. Lawful Basis for Processing
We process your data under these legal bases:
• Performance of contract (order processing).
• Legitimate interests (customer service, marketing).
• Consent (for marketing subscriptions and cookies).
• Legal obligations (e.g., accounting records).
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4. How We Share Your Data
We may share your information with:
• Service providers such as Shopify (our ecommerce platform), couriers, and payment processors.
• Marketing platforms like Google Ads, Facebook Pixel (if applicable).
• Legal authorities if required by law.
We do not sell your personal data.
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5. Data Retention
• Order records are retained for up to 6 years (HMRC requirements).
• Marketing data is kept until you unsubscribe.
• Customer inquiries are usually kept for up to 2 years.
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6. Your Rights (UK GDPR)
You have the right to:
• Access, correct, or delete your personal data.
• Request data portability.
• Object to or restrict processing.
• Withdraw consent for marketing.
To exercise your rights, contact info@toysforest.com.
If you are unsatisfied, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or call 0303 123 1113.
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7. Children’s Data
We do not knowingly collect personal information from children under 16.
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8. International Data Transfers
Your data may be processed outside the UK (e.g., Shopify servers in Canada/US) under Standard Contractual Clauses or equivalent safeguards.
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9. Changes
We may update this Privacy Policy from time to time. Updates will be posted on this page.
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10. Contact
For privacy-related questions:
Email: info@toysforest.com
Address: 71-75 Shelton Street, Henley Road, London, WC2H 9JQ, United Kingdom
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Cookie Policy – Toys Forest
Toys Forest Ltd. uses cookies and similar technologies on www.toysforest.com to improve your browsing experience, analyse site traffic, and provide personalised ads.
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1. What Are Cookies?
Cookies are small files placed on your device to collect information about your browsing behaviour and preferences.
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2. Types of Cookies We Use
• Essential cookies: Required for basic website functionality (e.g., cart, checkout).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Advertising cookies: Used to deliver relevant ads on other websites (e.g., Google Ads, Facebook Pixel).
• Functional cookies: Remember your settings and preferences.
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3. How to Manage Cookies
You can control cookies by adjusting your browser settings. Most browsers automatically accept cookies, but you can block or delete them. Blocking some cookies may affect site functionality.
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4. Third-Party Cookies
We may use third-party cookies from Shopify, Google, Facebook, and other partners. For more details, see:
https://www.shopify.com/legal/cookies
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5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page.